Lost Emirates ID Card? – Here’s What You Can Do

Living in UAE, your Emirates ID Card is the most important document as it’s proof of your identity. You should carry it along with you all the time. If you find yourself in a position where you’ve Lost Emirates ID Card, you might panic and become worried. But you don’t need to worry at all, as you can apply for a new one.

Today we’ll walk you through the process in case you’ve lost your Emirates ID Card. You might need it for an urgent task or some other purpose, so you should apply for a new one as early as possible.

I Lost Emirates ID Card – What Should I Do Now?

In case you’ve lost Emirates ID Card, follow the below steps as fast as you can:

Lost Emirates id Card A complete guide to solve It

1. Report The Incident

If you’ve lost your Emirates ID Card or believe it has been stolen, you must rush to the nearest ICP Customer Happiness Center to report the incident so your card can be deactivated. If your card has been damaged or broken, take the damaged card along with you when visiting the ICP Customer Happiness Center (CHC).

When visiting ICP CHC, make sure to carry the following documents along with you.

  • UAE Nationals: If you’re a UAE National, then you must bring a family book and original legit passport with you.
  • Expatriates: If you’re an expatriate residing in UAE, you must bring an original valid passport stamped with a valid residency permit.
  • GCC Nationals: Being a GCC National, you must bring a legitimate document proving your residency in UAE.
  • In the case of your children under the age of 15, parents must bring his/her original birth certificate with colored photographs against a white background.

Don’t forget to ask for your ID Number or for a copy of your ID from the customer service center in case you don’t have one. Now, you can check your UAE visa status at UAE Visa Status Check.

2. Apply For ID Card Replacement

Once you’ve reported the incident, the next step is to apply for an ID Card Replacement. You normally apply for Emirates ID Renewal. For this, you need to fill in the application form. There are three ways you can apply for ID Replacement.

  • Online Application Through Website: In order to proceed through the website, visit the official website of the Federal Authority of Identity, Citizenship, Customs, and Ports Security. After reaching the homepage, click on “Apply For A New ID Card.” Login by entering your details and fill the form.
Click on apply for a new id card
  • Mobile App: You can also apply for your replacement card through the “UAEICP” mobile app. Download the app from iOS or Google Play Store, log in using your credentials, and apply for your new Emirates ID Card.
Apply through UAeicp app
  • Apply Through ICP Customer Happiness Centers: If you don’t know how to apply online, you can also apply for your new Emirates ID Card by visiting the closest ICP Customer Happiness Center. Make sure to take your passport copy and reference number along with you.

Now, you can check your UAE fines at Emirates ID Fine Check Guide.

3. Pay The Fees

Once you’ve applied for your replacement, the next step is to pay the fees. Please note that this fee is applicable to all GCC Nationals, Expatriates, and UAE Nationals.

Type of FeeAmount
Replacement of Lost/ Damaged ID Card300 AED
Application Fee (Through Typing Centers)70 AED
Application Fee (Through E-Form)40 AED
Express ID Service (Through Fawri)150 AED (Extra)
Recommended Article: NOL Card Balance Check

Fawri Service

UAE Government has introduced a new service called “Fawri,” with which you can receive your new Emirates ID Card within 24 hours at an additional cost of 150 AED. Fawri Service is available at the below Customer Happiness Centers.

  • Al Bashra, Al Rashidiya, and Karama in Dubai
  • Al Jazeera and Khalifa City in Abu Dhabi
  • Al Ain Center
  • Ajman Center
  • Fujairah Center
  • Madinat Zayed in the Western Region
  • Ras Al Khaimah Center
  • Sharjah Center
  • Umm Al Quwain Center

Now you can check your Dubai Fines easily. Learn more at Dubai Fine Check Guide.

4. Collection of Your New Card

After completing the procedure, you’ll receive a confirmation message along with the expected delivery date. Normally, it takes up to 48 hours to receive your ID Card. You’ll receive your new card within 24 hours if you’ve applied through Fawri Service.

You can receive your card through the following:

  • Nearest Customer Service Center: Your card will arrive at your nearest customer happiness center. You’ll be notified once your card has arrived, and then you can collect it from the respective service center.
  • Home Delivery: You can also receive your card at your doorstep, but it’ll cost you a little extra fee.

You can call 6005 30003 (ICP Call Center) for any other info.

You can check the status of your ID Card at Emirates ID Tracking and track its delivery through Emirates Post as well. This way you can replace your Lost Emirates ID Card.

Steps to Do if you Lost Emirates id Card


You must rush to the nearest ICP Customer Service Center to report the incident so that your card can be deactivated. Once done, apply for a new ID Card.

Visit the closest ICP Customer Service Center and complete the application form there. You can also apply through the official ICA website or through UAEICP App.

You can print your digital Emirates ID Card copy for free through UAEICP App or through UAE Pass App.

You can track the status of your card by visiting the official ICP website and entering your PRAN or IDN number.


A complete guide on “what to do if you lose your ID card” has been shared. If you ever Lost Emirates ID Card, you can follow the steps mentioned above, and this way, you’ll be able to renew your ID card. Make sure to apply for a new card as soon as possible, as it’s one of the most important documents you must possess.

Laura Watson (Success Stimulator)

About Author

Sheikh Faisal is a Legal Services Consultant residing in UAE since 2018. He’s providing services related to Emirates ID, Emirates Visa, and other Emirates Services. He’s sharing his knowledge to benefit people seeking Emirates ID and other information.

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