ICA Smart Services The Ultimate Guide To ICP Smart Services In UAE

The Federal Authority for Identity, Citizenship, Customs, and Ports Security has been facilitating tourists, returning residents, and UAE Citizens through its smart channel ICA Smart Services, now called (ICP Smart Services) by providing services such as vaccine registration, Emirates ID check and visa check.

In the past, when it was hectic to explore and travel UAE on your own, now, with the help of ICP Smart Services, it has become too easy to do it. ICP Smart Services has made everything too simple, and now you can search for everything you want just by going to the official ICP website.

Today, we’ll walk you through the ICP Smart Services website and how you can use the various services available on it.

(Note: Please note that ICA Smart Services is now called ICP Smart Services).

ICA Smart Services A Comprehensive Guide For Travelers

ICA Smart Services Latest News

Last year on 14th November 2022, the Federal Authority for Identity, Citizenship, Customs, and Ports Security discontinued the eDirham service, and now the payments will be managed by the Ministry of Human Resources (MOHRE).

Now, the UAE Government is encouraging citizens to use alternative payment methods, including Mastercard, Visa card, Apply Pay, and Google Pay services, to keep up with the innovative service methods being introduced and adopted in the world.

Recommended: Explore what to do when you receive Emirates ID Returned for Modification Status.

What is ICA Smart Services (ICP Smart Services)?

ICA Smart Services is a centralized platform for all UAE Citizens, GCC nationals, and Expats where they can access important information regarding Emirates ID, Visa services, Payments Info, and other important information. You can visit the ICA Website anytime, and it is accessible 24/7.

Every individual category-related information is available on ICP Website, such as:

  • UAE Residents: The residents of the UAE can apply for their Emirates ID, residency, and visa services through the ICP website either for themselves or they can also sponsor any of their family members.
  • UAE Citizens: UAE Citizens can apply for ID services, passports, or family books, and they can also sponsor anyone as well.
  • GCC Residents: They can apply for entry visas related to any country and can administer the visa once issued.
  • GCC Citizens: They can apply for the services related to their sponsors and also avail of the services of their Emirates ID as well.
  • Visitors/Tourists: Visitors or tourists can apply for an entry visa through ICA Smart Services and manage it through the website once issued.

Now, ICP Smart Services has updated some of its guidelines in order to facilitate the citizens and residents of UAE. Let’s have a look at them.

  • A new policy has been made to restrict the application renewal if the residence visa’s remaining validity is more than 6 months.
  • Now, the visitors can get a 30-day one-time visa extension on their 90-day tourist visa.
  • For those GCC Nationals without an Emirates ID, their visa information will be amended, and their visas will be canceled.
  • Residence and printing visa details in the accounts of the visa holder have been updated.
  • The guidelines for extending the tenure of the visit visa for a single entry or multiple entries for 90, 60, or 30 days for your relatives or friends and for pre-entry visas have been updated.
  • Now, a fee of 100 AED will be charged while accessing the ICP Smart Services.
  • For identity requests, an additional request number which is PRAN Number has been added along with facilities fund services, verification mechanisms, and other related features and stopping delegates’ services.
  • The new guidelines have also been issued for people who have been residing outside the UAE for more than 6 months.
  • An increase in the staying tenure for 60 to 180 days for families visiting UAE for tourism and medical checkups while accompanying any patient, no matter whether it’s a single entry visa or multiple entry visa.
  • For The People of Determination
  • Giving relaxation for Biometrics and ICAO in the procedure of Emirates ID while applying online.
  • Excluding the need for Biometrics while applying for the renewal, issuance, or replacement of their passports.
  • This category is exempt from the financial guarantee for the services of opening a sponsorship file and delivering a fee recovery service.
  • No fees and charges will be collected from this category.
  • Now, all these services can be accessed from every individual account (UAE Pass Accounts) and will be facilitated in every way.
  • A new update has been added regarding the residency of twins based on the classification of occupation.

All of these services are accessible either via the official website or through the UAEICP App. Also, have a look at the consequences of not renewing Emirates ID.

ICA Smart Services: Check and Enquiry Services

Let’s get started with the check and enquiry service via ICP’s website.

Overstay Fine Check and Visa Fine Enquiry

Once your UAE Visa has expired and you haven’t renewed it even after the grace period, you’ll be charged a fine of 50 AED per day, and it’s mandatory to clear your fines before leaving UAE.

In order to check your overstay fine and visa fine inquiry, follow the steps below.

  • Step 1: Visit the ICP Smart Services website.
  • Step 2: Click on “Public Services” from the header section.
  • Step 3: Now, click on “Fines and Leave Permits.”
Click on fines and Leave Permits
  • Step 4: Now click on “Fines – Pay Fines – Violations of Entry Permissions or Residences – Pay New Fine” and click on “Start Service.”
Select fines Pay Fines Violations of Entry Permissions or Residences Pay New Fine
  • Step 5: Enter your “Visa File Number” and “Date of Birth,” select your Nationality and click on search. You’ll be able to see your details, including your fines and other related information.
Enter Your Visa File Number and Date of Birth
Don't forget to explore How to Get ICA Approval with QR Code? - A Complete Guide.

ID Card Status Check

ICP Smart Services also provides you with the option with which you can easily check your Emirates ID Status online without going anywhere else.

Follow the steps below to check your ID card status.

  • Step 1: Visit the official ICP Smart Services website.
  • Step 2: Click on “Check ID Card Status.”
  • Step 3: Enter your “PRAN or IDN Number.”
  • Step 4: Press enter, and you’ll be able to check the status of your Emirates ID.
Enter Your Pran or IDN Number

Visa Validity Check

You can also do Visa Validity Check through ICP Smart Services if you have a visa for Abu Dhabi, Ajman, Ras AL Khaimah, Sharjah, Umm Al Quwain, or Fujairah. Follow the steps below to get started.

  • Step 1: Go to the ICP’s website, and on the top right side, click on “File Validity.”
  • Step 2: Enter your “Emirates Unified Number,” select your Nationality, enter your “Date of Birth,” and click enter. You’ll be able to see your visa validity.
Enter Your Details

If you have a Dubai Visa, you can do your Dubai Visa Check at GFRFAD Website. Make sure to provide accurate details while checking your validity.

UAE Visa Application Status

You can also track your UAE Visa Application Status through the ICP website if you’ve applied for Abu Dhabi, Ajman, Ras AL Khaimah, Sharjah, Umm Al Quwain, or Fujairah visas.

Make sure to follow the steps carefully.

  • Step 1: Go to the ICA Smart Services website.
  • Step 2: Click on “Public Services” from the header section.
  • Step 3: On the top right side, click on “Application Tracking.”
  • Step 4: Enter your “Request Number” and click on Search. You’ll be able to see the status of your UAE Visa Application.
Enter Your Request Number
Also, explore how you can do Dubai Fine Check.

ICA Smart Services: Updating Personal Details

Now, you can also update your personal details online while using the ICA Smart Services website.

Changing Your Mobile Number

If you have changed your Emirates Number, then it’s important to change your number on your Emirates ID as well as you’ll be receiving important updates and texts regarding Emirates services on your mobile.

You can easily change your mobile number in Emirates ID. For a detailed procedure, click on the below link.

Updating Your Emirates ID Details

According to the UAE Government, if there’s any change in your personal details, you must notify the Federal Authority for Identity, Citizenship, Customs, and Ports Security within 30 days from the date of the change.

It can either be any change in name (wife’s name) after the marriage in case of some nationalities. You can update the details online on the ICP website or through UAEICP App available on Google and iOS Stores without any need to submit any physical documents.

Please note that a fee of 100 AED will be charged to update your personal details via ICP Website, which is mandatory for all UAE Citizens, GCC Nationals, and Expats. You can also track your emirates id through ICP at Emirates ID Tracking.

ICA Smart Services: Arrival Registration

According to resources, now there’s no need for pre-entry registration on the ICP website while traveling to UAE. Anyhow other requirements must be followed.

Vaccine Registration

In order to visit UAE, you must be fully vaccinated, and you’ll need to provide proof of a negative PCR test within 14 days before entering UAE. In order to submit the proof, you can submit your details either on the ICP website or using Al Hosn App.

Follow the details to get started.

  • Step 1: Visit the official ICP Website by clicking here.
  • Step 2: Now, fill in the forms one by one. The forms are Applicant Information, Passport Information, Vaccine Information, and Attachments Info.
Vaccine Registration
  • Step 3: Complete all the forms and click on enter to submit the details.

While it’s optional to provide the COVID-19 result if you want to access the green pass, which is necessary to visit public places in UAE, make sure to undergo the Covid-19 test.

Al Hosn App

Once you’ve entered the details of your vaccine at the ICP website, you’ll receive a link to download the Al Hosn App, or you can also download it manually from Google Play Store or iOS App Store.

Upon entering the airport or via ICP’s website, you’ll receive your Unified Identification Number (UID Number). You’ll need to register at the Al Hosn App using your UID and mobile numbers.

Once you enter the details, you’ll receive an OTP on your mobile. Enter the OTP on your app, and you’ll be registered. Now, you can check your Covid-19 status, test results, vaccine information, and other information.

Once everything is done, you’ll receive a QR Code in your email, with which you’ll just need to scan your QR code at bus stations and metro, and your details will be fetched automatically.

ICA Smart Services: Other Services

Let’s have a look at some of the other important services which can also be accessed via iCA Smart Services.

UAE Golden Visa

You can also apply for UAE Golden Visa through the online portal of the ICP website. New visa rules in UAE have been introduced, and the tenure of the golden visa has been increased as well.

Follow the steps to apply for UAE Golden Visa.

  • Step 1: Visit the ICP Smart Services.
  • Step 2: Click on “Public Services” in the header section.
  • Step 3: Now, click on “Golden Residency“.
  • Step 4: Go to “Visa – Golden Residence – Nomination Request For Golden Residence – New Request” and “Start Service.”
Select Visa Golden Residence Nomination Request For Golden Residence New Request
  • Step 5: Now complete the forms, including “Nominated Golden Visa Category,” “Personal Information,” and “Contact Information,” and verify your application.

For more information about UAE Golden Visa, visit New Visa Rules in UAE.

ICP Mobile Apps

ICP’s official app, UAEICP, has also been officially launched on Google Play Store and iOS App Store, where you can also access the same services that you can access on the ICP’s official website.

ICP Smart Service Centers

ICP’s Service Centers have been installed all over the UAE. You can visit anyone near you. We’ve shared a list of service centers in various cities.


Sr. No.NameLocationContact No.Working Hours
1Federal Authority for Identity And CitizenshipKhalifa City, P.O. Box: 47999, UAE+971 2-495-5555
2Rashidiya Customer Happiness CenterDubai – Al Rashidiya District – behind the Rashidiya Council – opposite, Mohammed, Noor Boys School, Dubai60052222207:00 – 17:00 (Sunday – Thursday)
3Ras Al Khaimah Customer Happiness CenterRas Al Khaimah – Al Dhait area – behind the Traffic and Licensing Department Ras Al Khaimah60052222207:00 – 20:00 (Sunday – Thursday)
4Muhaisnah Customer Happiness CenterAl Muhaisnah 2 area, next to the Medical Fitness Center, next to Al Qusais Cemetery, Dubai600522222Working hours for women are 7:00 – 20:30 & Men’s working hours are 7:00 – 4 am

Abu Dhabi

Sr. No.NameLocationContact No.Working Hours
1Sweihan OfficeAbu Dhabi – Sweihan- Sweihan Municipality Building, Abu Dhabi60052222207:30 – 14:30
2Mussafah Customer Happiness CenterAbu Dhabi – Mussafah Industrial Area – behind the Preventive Medicine Center, Abu Dhabi60052222207:00 – 14:00 (Sunday – Thursday) Only Accepts Male Customers
3Madinat Zayed Customer Happiness CenterWestern Region – Bank Al Etihad, 2nd floor, Madinat Zayed, Abu Dhabi60052222207:30 – 14:30 (Sunday – Thursday)
4Liwa Customer Happiness OfficeWestern Region – Integrated Services Center (TAMM) Liwa Branch, Abu Dhabi60052222207:30 – 14:30
5Shahama Customer Happiness OfficeAbu Dhabi – Shahama – Medical Fitness Examination Center building in the city of Shahama, Abu Dhabi60052222207:30 – 14:30


Sr. No.NameLocationContact No.Working Hours
1ICA SharjahSajaa Industrial Area – Sharjah – United Arab Emirates+971 6 536 9911
2Sharjah Customer Happiness CenterSharjah – Al Rahmaniyah District – Bridge 6 – next to the Human Resources Department, Sharjah60052222207:300 – 17:00 (Sunday – Thursday)

ICP Smart Services Contact Info

In order to contact ICP, there’re several options. You can contact them at their official website, or you can call them at 600-522-222. You can also get in touch with ICP at their email address at [email protected].

Various Customer Happiness Centers have also been installed all over the UAE, where you can get in touch with their customer agents and ask your queries.

If you’re residing in Dubai, you can contact Amer Service Centers for your queries at 800 5111. If you’re currently outside the UAE, you can contact Amer Services at +9714-313-9999.


By going to the “Visa Services” section on the ICA Smart Services website, you can check your visa status by entering your file number.

You can undergo a Covid-19 test in your country and upload the results on the ICP website; then, by downloading Al Hosn App and entering your UID number, you’ll be able to register a vaccine certificate.

Go to the ICA website and enter your Emirates ID. You’ll be able to see your fines (if any).


A complete guide on ICA Smart Services has been explained above, and how you can use the ICP Smart Services to benefit yourself by availing the services while residing in UAE. Everything has been explained above, and still, if you face any difficulty in using any service, contact us through our contact form, and we’ll help you sort out your problem.

Laura Watson (Success Stimulator)

About Author

Sheikh Faisal is a Legal Services Consultant residing in UAE since 2018. He’s providing services related to Emirates ID, Emirates Visa, and other Emirates Services. He’s sharing his knowledge to benefit people seeking Emirates ID and other information.

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